How to Prepare a Product and Sample Enquiry with RIBATO

A clear first message helps start a useful conversation. Here are the product, market and packaging details to include when contacting RIBATO.

You do not need to have every purchasing decision settled before contacting RIBATO. A useful first enquiry simply explains who you are, which products caught your attention and what you would like to discuss next.

Whether you are exploring products for yourself or preparing a business enquiry, a little context helps focus the conversation. Use the following checklist as a starting point and leave out anything that does not apply.

Start with the exact products

Browse the RIBATO catalogue and write down the product names or include links to their entries. “Chocolate-Dipped Banana” is more specific than “the chocolate products,” especially when several fruit varieties or formats are under consideration.

If you have not chosen individual products yet, identify the collection and explain the type of product you are interested in. Our guide to the five collections can help you make that first shortlist.

Introduce yourself and your market

For a business enquiry, include your company name, country and sales channels. A retailer, importer and distributor may each be considering a different assortment or pack format.

Helpful details include:

• Your name and company.
• The country or market you are enquiring about.
• Your sales channel, such as a retail store or distribution business.
• The products or collections you would like to discuss.

For a personal enquiry, simply share the product names and your question. You do not need to describe a business that you do not have.

Explain what you want to learn from samples

If you are asking about samples, describe what you want to evaluate. You might be comparing flavors, looking at the packaging or deciding which varieties belong in a proposed assortment.

Ask about sample availability, pack formats, any applicable charges and delivery arrangements. These details should be confirmed for your enquiry rather than assumed from a product image or an introductory article.

Share quantities and packaging preferences

An estimated quantity gives a business conversation more context, even if it is only an initial estimate. Specify whether you mean individual retail packs, cartons or another unit.

If packaging is part of your enquiry, explain the format you are considering and whether you are asking about an existing branded product or exploring a private-label discussion. RIBATO can discuss the available options; a request does not by itself confirm that a particular format or customization is available.

Ask for the information you need

Product pages are a useful introduction, but a purchasing conversation may need more detail. List the information you would like to confirm, such as current ingredients, allergens, pack specifications or product documentation.

You can also ask about pricing, minimum order quantities and lead times. These should be discussed for the specific product and enquiry. The website does not establish a single answer that applies to every order.

A first-message template

Copy and adapt this outline for your own message:

Hello RIBATO,
My name is [name], and I am contacting you from [company, if applicable] in [country].
We are interested in [product names or links] for [intended use or sales channel].
Our initial quantity estimate is [quantity and unit, if known].
We would like to discuss [samples, specifications, packaging or another question].
Please let us know which additional details would help you review this enquiry.

Send your enquiry

Visit the Contact page to start your message. The website’s email buttons open your email application; review the message there and send it to complete the enquiry.

If you are still choosing between formats, read our guide to comparing fruit product formats before making your shortlist.